Refund Policy

Lutzi Kutzi Coffee & Cookie Co.

Our products are freshly prepared, carefully baked and packaged with care.

Change-of-mind returns

Because our cookies and other edible products are perishable, we do not offer voluntary refunds or exchanges simply because a customer changes their mind.

If you need to cancel or change an order, please contact us before it is prepared or dispatched. We will do our best to assist.

Damaged, incorrect or faulty products

If your order arrives damaged, incorrect, incomplete or otherwise fails to meet an applicable consumer guarantee, please contact us as soon as reasonably possible.

Ideally, let us know within seven days of delivery so we can investigate promptly. This timeframe does not limit your statutory rights.

Please include your order number, a description of the problem and photographs where available.

We will review your concern and provide an appropriate remedy as required by law. This may include a replacement or refund.

Your consumer rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law where applicable, or other consumer protection laws that cannot legally be excluded.

These rights also apply to products purchased during promotions or sales.

Email: welcome@lutzikutzi.co.nz

Website: www.lutzikutzi.co.nz