Terms of service

Terms of Service

Lutzi Kutzi Coffee & Cookie Co.

Welcome to our online store.

By purchasing from www.lutzikutzi.co.nz, you agree to the following terms, subject to your rights under applicable consumer law.

Products and availability

Our range includes freshly baked cookies, beverages and related gift products.

All products are subject to availability. We make reasonable efforts to ensure descriptions and photographs accurately represent our products.

As our cookies are handmade, minor natural variations in appearance may occur.

If an ordered product becomes unavailable, we will contact you to discuss a suitable alternative or refund. We will not substitute products without your agreement.

Pricing and payment

Our prices are displayed in New Zealand dollars (NZD) unless otherwise clearly stated at checkout.

Product prices, shipping charges and applicable taxes will be displayed before payment.

Promotional pricing and discounts are subject to the conditions advertised with each offer.

Orders and delivery

Orders are processed according to our published baking and dispatch schedule.

Delivery destinations, rates and shipping arrangements are explained in our Shipping Policy.

Ingredients and allergens

Our products contain different ingredients, including common food allergens.

Customers should review the ingredient and allergen information for each product before purchasing.

Please contact us about dietary concerns. Customers with serious allergies should not assume a product is suitable without first confirming its ingredients and allergen information with us.

Refunds and concerns

Please refer to our Refund Policy for information about damaged, incorrect or faulty products, refunds and applicable consumer rights.

Website content

Unless otherwise stated, our original branding, photography and website content belong to Lutzi Kutzi Coffee & Cookie Co. or are used with permission.

Commercial reproduction requires prior permission.

Consumer protection

Nothing in these terms excludes or restricts consumer guarantees, remedies or other rights that cannot lawfully be excluded under applicable New Zealand or Australian legislation.